Solution Architect, NPI

Job location: Ottawa-Hybrid; all other Canadian locations-Remote

About the Role:

The Solution Architect, NPI is a leader with extensive SME experience in complex technical supply chain management product knowledge that will bridge product gaps and support a combined professional team of solution consultants who drive change in the product, and developers who integrate the change requirements into the product.

Working in close collaboration with product management, product, deployment teams, and clients to refine the designed solutions to arrive at final deployable product before going to market. The result is that the customer will be able to fully integrate the product into their business operations model and Kinaxis Inc. will experience an increase in the adoption of products and revenue.

All documentation and operational changes that the team produces will be tied to the product and will be used across the organization. The Professional Services team will be the largest consumer of what this team deploys to support clients in integrating the product into their supply chain management.


What you will do

Support concurrent product launches from Strategic Planning to Development/Execution and all stages of Early Innovation, Early Adoption and through to Growth.Engage with customers on Early Innovator projects, capturing feedback on the product and ensuring feedback provided to the PM and Engineering teams.Be accountable for solution design, with interaction from the Product Manager, including refining the process flows, creating users stories and test scripts, and defining the overall data flow for the program.Lead the team of consultants on the programs to ensure the product is meeting the business needs of the customer.Engage with multiple stakeholders to ensure PS and partners are ready to deploy the product through the life cycle. Providing input and feedback to Training and Enablement on both Sales and Deployment enablement.Own outcomes and customer expectations for Early Innovators during pre-launch phase.


What we are looking for

Bachelor’s degree in related industry 7-10 years of related experience in supply chain management software industry.Ability to influence without direct authority.Subject matter expert in supply chain concepts and best practices coupled with in-depth experience with supply chain solutions and applications . RapidResponse experience is required.Ability to lead, and coach a team of seasoned professionals, and multiple stakeholders through complex projects.Technical leadership experience in data integration, data management, system configuration and system deployment for supply chain software implementations.Excellent facilitation skills, adept communicator skilled at managing customer and stakeholder interactionAn articulate communicator who demonstrates their level of knowledge. Can manage ambiguity and consider input from others to determine the best course of action.Proven experience in building new products and solutions.Experience in supporting rapid innovation during delivery of new BBP products to early adopters during pre-launch and launch phases.Ability to drive early innovator deliveries.Ability to drive proof-of-value deliveries until growth phase.Ability to deliver explainable, supportable, and scalable product capabilities.

Role Specific Skills and Qualifications-

Product Lifecycle Management (PLM).Product Program Management experience from concept to commercialization.Expertise in aligning key KPIs and reporting on progress against milestones that drive accountability.Intermediate to advanced skills in MS Office, related reporting software, information systems, and related industry software, and industry expert knowledge in supply chain software products.


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