Department: Commercial – Retail Training

Reports to: Senior Manager, Training Delivery and Retail Training

Location:  North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As a Regional Training Manager – Canada West/Central, you are an innate people developer – you love to teach, and you love to see people reach their potential. In this role, you live and breathe retail and are an advocate for creating a learning culture in our stores. You support in the creation of our training strategy and content for key initiatives, courses, and programs but your number one priority is training delivery. You deliver large-scale company-wide initiative training, key aspects of our retail training program, product education and cyclical training, and you are constantly in our stores developing our people and coaching others to become world-class trainers.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

Your role on the Retail Training team is key to our organization’s growth and business goals. The Retail Training team, a part of our Business Excellence team, is in service of the business supporting our scalable store growth and achievement of our goals. Retail Training creates best-in-class learning programs, supports implementation training, and delivers training that enables our business to operate effectively and scale for the future. You will be supporting with training our people to unleash their potential and build a high-performance culture.


If you were the Regional Training Manager now, here are some of the core activities you would be doing:Consulting and collaborating with HQ partners on large-scale training initiativesDeveloping training strategies that maximize engagement, retention, and adoptionIncorporating change management methodologies into training strategiesSupporting and/or lead the training content creation and delivery processCollaborating with stakeholders to ensure training is integrated into the relevant retail training programsDelivering key aspects of the Store Manager Training ProgramDelivering training and train-the-trainers for initiative, program, product education, and cyclical training as neededMaintaining an in-depth understanding of Arc’teryx store operations, leadership best practices, and product knowledgeWorking with Store Managers and Regional Managers to ensure training and development is thriving in stores and provide feedback and coaching to retail teamsRegularly travelling to all stores within your area for on-going training and coachingMaintaining a working knowledge of role overview documents for all retail rolesAuditing training and development practices in stores and champion high quality and consistent delivery of our programsCollaborating with the Regional Managers in your area to support with regional training assessment, determining needs, and new store opening execution Evaluating and reporting on proficiency and opportunities in your regionSupporting in the planning and execution of new store training strategies Maintaining an in-depth knowledge of Arc’teryx productBe an ambassador for our brand, setting an example of retail excellence for our staffProviding ongoing feedback and insight to maximize retail training impact, platforms and resourcesSupporting special projects as needed

Here are some of the things you could be working on in the future:Developing training strategies that maximize engagement, retention, and adoption for your RegionIncorporating change management methodologies into training strategies for your RegionSupporting and/or lead the training content creation and delivery process for your Region Evaluating and reporting on training strengths and opportunities in your area

Are you our next Regional Training Manager?You have a bachelors degree in Education, adult learning, facilitation/training, coaching, instructional design, or related field, or an equivalent combination of experience You have 2+ years of retail leadership experience (Assistant Store Manager or higher, Store Manager level preferred)You have 5+ years training delivery experience and are a skilled facilitator You have experience in Training content creation and/or instructional design experience an asset You are located in New York as store visits in that region will be a critical aspect of the roleYou are able to frequently travelYou have a proven track record of creating and/or delivering impactful and engaging training that meets and/or exceeds KPI’sYou have knowledge of adult learning principles You are an excellent communicator, both written and verbalYou are a consummate researcher and learner who keeps up to speed with industry trends You are an innate people developer, proficient teacher, and skilled coachYou have excellent brand and product knowledgeYou are proficient at managing multiple competing deliverables You are committed to excellence and personal developmentYou are proactive in identifying the root cause of issues and developing solutionsYou remain highly flexible and adaptable when faced with ambiguityYou are able to balance autonomy and collaborationYou seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is rightYour passion for your work is paralleled by your passion for getting outside and living it


$69,000 – $86,000 a year

A reasonable estimate of thepay rangeis $69,000 – $86,000 CAD at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. 
Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer. 


Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values. 

DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.

COMMIT. Set and deliver on bold objectives as we collectively raise the bar.

LIVE IT. Deepen your connection to nature and live your most purposeful life. 

LEAVE IT BETTER. Create a better world, together.

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