Regarding live chat software, two popular options that often come up in discussions are Intercom and Zopim. Both platforms offer businesses a way to engage with their website visitors in real-time, but they have unique features and functionality. This article will compare Intercom and Zopim regarding their features, pricing, customer reviews, and more. By the end, you should have a clearer understanding of which platform suits your business needs best.
Features and Functionality of Intercom
Intercom is a comprehensive customer messaging platform that goes beyond live chat. It offers live chat, email marketing, customer support, and more features. With Intercom, businesses can engage with users through targeted messages based on their behavior, segment users into different groups, and even automate responses. It also provides a CRM system that allows businesses to track customer interactions and manage their relationships effectively. Intercom’s user-friendly interface and robust analytics make it a popular choice for companies seeking a unified customer communication solution.
Features and Functionality of Zopim
Zopim, on the other hand, is a live chat software owned by Zendesk. It focuses primarily on providing businesses with an easy-to-use chat widget that can be integrated into their websites. Zopim offers features such as chat transcripts, chat ratings, chat routing, and proactive chat invitations. While it may lack some of the more advanced features found in Intercom, Zopim excels in its simplicity and reliability. It allows businesses to have real-time conversations with customers, resolve queries efficiently, and monitor chat performance through analytics.
Pricing and Plans Comparison
In terms of pricing, both Intercom and Zopim offer different plans to cater to businesses of various sizes and needs. Intercom’s pricing is based on the number of active users and starts at $39 per month for their basic plan. Zopim, on the other hand, offers a more straightforward pricing model, starting at $0 per month for their Lite plan and going up to $49 per agent per month for their Advanced plan. It is essential to consider your business requirements and the features of each plan before deciding.
Customer Reviews and Feedback
Customer reviews play a vital role in understanding the strengths and weaknesses of any software. Intercom generally receives positive reviews for its rich feature set, ease of use, and excellent customer support. Users appreciate the ability to communicate with their customers across multiple channels seamlessly. Zopim, on the other hand, also receives positive feedback for its simplicity, reliability, and integration with other Zendesk products. Some users have noted that Zopim’s reporting and analytics could be more robust, but overall, it is a solid choice for businesses needing a live chat solution.
Conclusion and Final Recommendations
In conclusion, Intercom and Zopim offer valuable live chat solutions for businesses, but they have different approaches and target different needs. Intercom would be a suitable choice if you are looking for a more comprehensive customer messaging platform that goes beyond live chat and offers features like email marketing and a CRM system. On the other hand, if your primary focus is on having user-friendly live chat software that is easy to integrate and use, Zopim could be the right fit for your business. Carefully assess your requirements, consider your budget, and consider customer feedback before making a decision.
